The Student Journal of Service Sector Management (SSM) Research has been established to publish the research of Tourism, Hospitality, Events and Food and Nutrition (THEFN) students in the Department of SSM at Sheffield Hallam University (SHU). The aim of this journal is to provide an avenue for disseminating students’ theoretical and industry-relevant research and to engage with students studying for an undergraduate and postgraduate degree in THEFN at SHU.
We will be publishing papers as they are accepted and to start of this first issue we have the following papers:
Understanding consumer behaviour when choosing self-catering accommodation - Alessia Pierella and Karen Soulby - pages 1-22
An investigation into the impact of robotic service on service delivery and consumer experience - Emily Newbold and Alisha Ali - pages 23-55