Vol. 2 No. 2 (2012)

Articles

• An Investigation into the Extent to Which Guest Knowledge and Familiarity of the Marriott Brand Differs From Their Experiences in A London Hotel.

  Jessica Carey

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• An Evaluative Study of the Role of Front Office Standards in the Delivery of Customer Service.

  Panayiotis Panagiotou

  • PDF

• Bound by Brands?How Corporate Identity Constrains Management Development

  Elizabeth Harrington

  • PDF
  • PDF

• To what extent is Bullying and HarassmentPresent within the Student Placement Workplace?

  Alison Rose

  • PDF

• A Comparison of Independent and Chain Hotels and their Organisational Responses to Complaints and Service Recovery

  Amanda Waterhouse

  • PDF

• How do consumer reviews on TripAdvisor affect consumer decision making when booking an

  Lauren Stead

  • doc

• Revenue Management and the Use of E-Commerce to Increase Production through Global Distribution System Channels: A Case Study of Puerto Rico Hotels

  Sandra Dirzanskyte

  • PDF

• Hidden in plain sight

  Shane Murphy

  • PDF