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About the Journal
Vol 2 No 2 (2012)
An Investigation into the Extent to Which Guest Knowledge and Familiarity of the Marriott Brand Differs From Their Experiences in A London Hotel.
An Evaluative Study of the Role of Front Office Standards in the Delivery of Customer Service.
Bound by Brands?How Corporate Identity Constrains Management Development
To what extent is Bullying and HarassmentPresent within the Student Placement Workplace?
A Comparison of Independent and Chain Hotels and their Organisational Responses to Complaints and Service Recovery
How do consumer reviews on TripAdvisor affect consumer decision making when booking an
Revenue Management and the Use of E-Commerce to Increase Production through Global Distribution System Channels: A Case Study of Puerto Rico Hotels
Hidden in plain sight