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  3. Vol. 2 No. 2 (2012)

Vol. 2 No. 2 (2012)

Published: 2012-11-06

Articles

  • An Investigation into the Extent to Which Guest Knowledge and Familiarity of the Marriott Brand Differs From Their Experiences in A London Hotel.

    Jessica Carey
    • PDF
  • An Evaluative Study of the Role of Front Office Standards in the Delivery of Customer Service.

    Panayiotis Panagiotou
    • PDF
  • Bound by Brands?How Corporate Identity Constrains Management Development

    Elizabeth Harrington
    • PDF
    • PDF
  • To what extent is Bullying and HarassmentPresent within the Student Placement Workplace?

    Alison Rose
    • PDF
  • A Comparison of Independent and Chain Hotels and their Organisational Responses to Complaints and Service Recovery

    Amanda Waterhouse
    • PDF
  • How do consumer reviews on TripAdvisor affect consumer decision making when booking an

    Lauren Stead
    • doc
  • Revenue Management and the Use of E-Commerce to Increase Production through Global Distribution System Channels: A Case Study of Puerto Rico Hotels

    Sandra Dirzanskyte
    • PDF
  • Hidden in plain sight

    Shane Murphy
    • PDF
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